Because Madebycan products are digital downloads, all sales are generally considered final once the files have been accessed or downloaded.
However, we want every customer to have a smooth experience. If you encounter an issue with your purchase, feel free to contact us and we’ll do our best to help.
Eligible Refund Situations
Refunds may be considered in cases such as:
- Duplicate purchases
- Corrupted or inaccessible files
- Incorrect or missing downloads
- Technical issues preventing file access
To request support, please provide:
- Your Order ID
- The email address used during purchase
- A short explanation of the issue
Non-Refundable Situations
We generally cannot offer refunds for:
- Change of mind
- Accidental purchases
- Compatibility issues not mentioned in the product description
- Failure to read product details before purchase
- Downloaded or used digital products
If you have not received your refund:
- Check your bank or payment provider account
- Contact your payment provider for processing status
- Reach out to us through our Contact Page
Need Help?
If you experience any problems with your order, please contact us before requesting a chargeback. Most issues can be resolved quickly through our support team.
We appreciate your support and understanding. Our goal is to provide high-quality digital assets and reliable customer support for creators around the world.
Contact Us
If you have any questions regarding returns or refunds, please visit our Contact Page for assistance.
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